Please find below the GENERAL TERMS AND CONDITIONS (GTC) that regulate the sale of each of our products and that are considered to have been read and accepted, also tacitly and also pursuant to Article 1341 of the Italian Civil Code, when an ORDER is transmitted to our offices.
Glamora considers the sale concluded when it sends the end Customer its ORDER CONFIRMATION (OC), in accordance with customary business practice:
1) REQUEST FOR A QUOTE from the Customer
2) OFFER from Glamora (in writing)
3) ORDER from the Customer
4) OC from Glamora (in writing)
4a) OC SENT TO THE CUSTOMER
4b) PRODUCTION BEGINS AS PER OC
CONTRACTUAL REGULATIONS. These General Terms and Conditions regulate the sale of the GLAMORA products indicated in the OC, with the exclusion of any further quantity, service, accessory and/or product not explicitly described in the OC itself. They regulate the first purchase made by the Customer and each subsequent one, even after some time, and may only be waived or modified by a new edition of the GTC from Glamora, or by specific agreements in writing between the Parties.
CONSUMER CUSTOMER. If the Customer is a consumer, these GTC do not affect their rights pursuant to Italian Legislative Decree 206/2005 (Consumer Code) and related legislation.
PROFESSIONAL CUSTOMER. If the Customer is acting within the scope of their professional and/or commercial business, any obligation and right will arise between the Parties to the contract alone, excluding any further sale in the chain and/or in any case made by the Professional Customer to end Customers. This applies to all forms of compliance (also of a fiscal nature), guarantee, forfeiture or prescription. Glamora does not, nor can it, undertake commitments of any kind with third-party end Customers to which the Professional Customer, as a seller, has legal obligations and is liable in the event that they promise quality and characteristics of the products that Glamora does not offer.
PRICE. The sales prices indicated in the Offer sent by Glamora prevail over any other price indicated, whether that refers to the Glamora Catalogue or to proposals from Agents or Retailers, even authorised ones.
DISCOUNTS. Discounts indicated in the ORDER CONFIRMATION (OC) on individual items and order lines must be evaluated within the overall proposed business transaction and cannot be evaluated or replicated individually.
PAYMENT. The place of payment is Glamora’s Registered Office in Sassuolo (MO), also in the case of bank drafts or receipts, letters of credit, bills of exchange etc. Failure to pay or delayed payment for any reason will entitle Glamora, without prejudice to any other initiative, to demand the advance payment of the remaining supplies and/or to suspend ongoing deliveries and/or cancel the fulfilment of orders, also pursuant to Article 1460 of the Italian Civil Code, and the Customer hereby waives their right to claim compensation or anything else. No exceptions can be raised against Glamora to delay or avoid payment, except for those of nullity, voidability or cancellation.
DELIVERY EXW. Sales of Glamora products are Ex-Works, therefore Glamora will have fulfilled the terms of the agreement upon delivery of the product to the carrier. The INCOTERM clause in force at the time of the Order Confirmation applies. Delivery is understood to be Ex-Works even in the event that on behalf of the Customer, and as per the Customer’s request, Glamora takes care of appointing a carrier, thus acting as a simple agent.
DELIVERY TERMS AND CONDITIONS. URGENT DELIVERIES. The delivery terms and conditions are set out in the Order Confirmation and are indicative, as well as subject to extension depending on any public holidays, extraordinary or occasional events or production requirements. Urgent delivery of the product and/or delivery by a mandatory deadline must be requested to Glamora at the time of the Request for a Quote, clearly and in writing, and must be explicitly accepted by Glamora in the OC.
RECEIVING THE PRODUCT. Upon delivery of the product, the Customer is required to immediately check that the model and quantities are as set out in the OC and the approved graphic simulation. Any reports of non-correspondence must be made in writing no later than the eighth day following delivery. If no report is received, the goods will be considered accepted.
USING THE PRODUCT. The purchase and/or use of Glamora products for advertising purposes such as the preparation of photographic sets, the decoration of environments or the preparation of backdrops for product advertising is not permitted unless written authorisation is received from Glamora Srl. If no authorisation is received, Glamora Srl will proceed directly to remove illegal content, also as a precautionary measure, as well as to claim compensation for any damages.
COLOR AND TEXTURE TOLERANCES. Any variations in color and texture between the final product and the previously provided sample and/or prototype should not be considered production defects and, therefore, cannot be the subject of a complaint. This principle also applies to differences found within the same batch of an order. These tolerances should be regarded as intrinsic characteristics of the normal digital printing system, where the production process and the specificity of the materials used may result in slight variations in color and texture that do not compromise the quality, properties, and aesthetic appearance of the final product. Glamora emphasizes that it is not possible to guarantee an exact color match between designs printed on different materials, as the color and design outcome are influenced by the specific characteristics of the chosen material.
PRODUCT REPRESENTATION. Due to differences in color performance by internet navigation software and/or display schemes, it is not possible to guarantee the perfect representation of products on our website. The representation of colors and images on our online and offline promotional channels should be considered purely indicative and cannot be used as a definitive proof of the color or texture of the product since it is unable to accurately replicate the surface conditions, environment, and lighting in which the product will be applied by the customer.
MEASUREMENTS. In order prepare the design and for the wallcovering to be successful, it is first essential to measure the walls it is to be used on. Taking the measurements and providing them to Glamora correctly is the sole and exclusive responsibility of the Customer. If the event that measurements, data and information are incorrect, Glamora will not be held liable for defects or discrepancies in the product or for damages of any kind.
WARRANTY. Glamora declares that the products comply with Italian and EU sector standards, applicable to the reference product category. It declares that the products are made to fulfil the function of furnishing accessories and/or interior decoration. It confirms that the technical characteristics of the product are those contained in the reference technical data sheet. Without prejudice to the content of the point entitled “RECEIVING THE PRODUCT”, any claims relating to product defects must be sent to the registered office of Glamora Srl in Sassuolo (MO) – Via Berna within eight days of discovery and in any case before the product is used, under penalty of forfeiture. Using the material implies the implicit waiving of the warranty relating to the sale. In the event of discrepancies, the Customer must give Glamora Srl the opportunity to verify the actual existence of the defect and its extent, also by sending photographic images and/or samples of the disputed product, if requested by Glamora. Any defect and/or deterioration and/or alteration not attributable to Glamora is excluded from the warranty, including:
The application of Glamora wallcoverings to surfaces other than those specifically indicated in the manuals or in the company’s official installation videos (for example wood, laminate, metal, resin or similar materials) or for uses other than that for which the wallcovering was designed (for example installation on the floor, doors, panels, outdoors or in similar environments) does not comply with the manufacturer’s instructions. Therefore, in such cases, any warranty issued to the purchaser will be null and void and Glamora Srl will accept no contractual or extra-contractual liability for the same, nor shall it be answerable for any product defects and/or differences in performance detected as a result. In such cases, the product will be considered as having been sold at the risk and peril of the buyer and Glamora Srl will be under no obligation, nor will it be responsible for upholding any warranty.
Without prejudice to the above, and subject to you sharing the relative technical characteristics, Glamora Srl may provide suggestions regarding the treatment of your installation surfaces, but only as a form of mere courtesy and without accepting any liability, upon your request. In the event of you requesting suggestions and/or subsequently passing a purchase order, it will be considered that the parties are aware of the conditions stated above and that you have specifically acknowledged and accepted these.
PROMOTION OF GLAMORA PRODUCTS. The authority to promote Glamora products within e-commerce platforms is exclusively reserved for partner retailers who possess a complete sampling of the company’s promotional tools and is subject to specific constraints and require prior written authorization from Glamora. The disclosure of product prices within e-commerce areas is not permitted under any circumstances. This policy aims to ensure the integrity and quality of the information being disclosed, thereby protecting both partners and end consumers.
PURCHASING SAMPLES VIA E-COMMERCE ON GLAMORA.IT
The wallpaper samples provided represent a representative portion of the design and quality of our products.
Colours and shades: Please note that the colours and shades of the wallpaper samples may vary between the purchased sample and the actual production. The colour shades in the sample are to be regarded as approximate. This variability is normal due to different lighting conditions, monitor calibration and printing processes.
Use of samples: Wallpaper samples are intended for demonstration purposes only and should not be used to cover large areas or as final installation. They are intended to provide a general idea of the design and shade.
Right of withdrawal: Wallpaper samples cannot be returned unless they are defective or damaged upon delivery. Please contact us within 14 days of receipt if you have any problems with the samples.
Additional information: purchasing a sample does not commit the customer to placing an order. Please refer to our General Terms and Conditions of Sale for more detailed information on customer rights and obligations.
APPLICABLE LAW AND JURISDICTION. This agreement is governed by Italian law. Any dispute that may arise from its interpretation or implementation will be devolved to the Court of Modena.
COPYRIGHT. All images are subject by copyright and should not be reproduced without written consent from Glamora.
CONTRACTUAL TEXT. These GTC are prepared in order to facilitate good commercial practice and therefore with a spirit of transparency, accessibility and fairness in balancing the interests of the buyer and seller. They do not contain vexatious clauses and must be considered representative of the actual will of the parties. They are available in Italian and other languages. In the event of differences in interpretation between the versions, the Italian text will prevail.
Glamora considers the sale concluded when it sends the end Customer its ORDER CONFIRMATION (OC), in accordance with customary business practice:
1) REQUEST FOR A QUOTE from the Customer
2) OFFER from Glamora (in writing)
3) ORDER from the Customer
4) OC from Glamora (in writing)
4a) OC SENT TO THE CUSTOMER
4b) PRODUCTION BEGINS AS PER OC
CONTRACTUAL REGULATIONS. These General Terms and Conditions regulate the sale of the GLAMORA products indicated in the OC, with the exclusion of any further quantity, service, accessory and/or product not explicitly described in the OC itself. They regulate the first purchase made by the Customer and each subsequent one, even after some time, and may only be waived or modified by a new edition of the GTC from Glamora, or by specific agreements in writing between the Parties.
CONSUMER CUSTOMER. If the Customer is a consumer, these GTC do not affect their rights pursuant to Italian Legislative Decree 206/2005 (Consumer Code) and related legislation.
PROFESSIONAL CUSTOMER. If the Customer is acting within the scope of their professional and/or commercial business, any obligation and right will arise between the Parties to the contract alone, excluding any further sale in the chain and/or in any case made by the Professional Customer to end Customers. This applies to all forms of compliance (also of a fiscal nature), guarantee, forfeiture or prescription. Glamora does not, nor can it, undertake commitments of any kind with third-party end Customers to which the Professional Customer, as a seller, has legal obligations and is liable in the event that they promise quality and characteristics of the products that Glamora does not offer.
PRICE. The sales prices indicated in the Offer sent by Glamora prevail over any other price indicated, whether that refers to the Glamora Catalogue or to proposals from Agents or Retailers, even authorised ones.
DISCOUNTS. Discounts indicated in the ORDER CONFIRMATION (OC) on individual items and order lines must be evaluated within the overall proposed business transaction and cannot be evaluated or replicated individually.
PAYMENT. The place of payment is Glamora’s Registered Office in Sassuolo (MO), also in the case of bank drafts or receipts, letters of credit, bills of exchange etc. Failure to pay or delayed payment for any reason will entitle Glamora, without prejudice to any other initiative, to demand the advance payment of the remaining supplies and/or to suspend ongoing deliveries and/or cancel the fulfilment of orders, also pursuant to Article 1460 of the Italian Civil Code, and the Customer hereby waives their right to claim compensation or anything else. No exceptions can be raised against Glamora to delay or avoid payment, except for those of nullity, voidability or cancellation.
DELIVERY EXW. Sales of Glamora products are Ex-Works, therefore Glamora will have fulfilled the terms of the agreement upon delivery of the product to the carrier. The INCOTERM clause in force at the time of the Order Confirmation applies. Delivery is understood to be Ex-Works even in the event that on behalf of the Customer, and as per the Customer’s request, Glamora takes care of appointing a carrier, thus acting as a simple agent.
DELIVERY TERMS AND CONDITIONS. URGENT DELIVERIES. The delivery terms and conditions are set out in the Order Confirmation and are indicative, as well as subject to extension depending on any public holidays, extraordinary or occasional events or production requirements. Urgent delivery of the product and/or delivery by a mandatory deadline must be requested to Glamora at the time of the Request for a Quote, clearly and in writing, and must be explicitly accepted by Glamora in the OC.
RECEIVING THE PRODUCT. Upon delivery of the product, the Customer is required to immediately check that the model and quantities are as set out in the OC and the approved graphic simulation. Any reports of non-correspondence must be made in writing no later than the eighth day following delivery. If no report is received, the goods will be considered accepted.
USING THE PRODUCT. The purchase and/or use of Glamora products for advertising purposes such as the preparation of photographic sets, the decoration of environments or the preparation of backdrops for product advertising is not permitted unless written authorisation is received from Glamora Srl. If no authorisation is received, Glamora Srl will proceed directly to remove illegal content, also as a precautionary measure, as well as to claim compensation for any damages.
COLOR AND TEXTURE TOLERANCES. Any variations in color and texture between the final product and the previously provided sample and/or prototype should not be considered production defects and, therefore, cannot be the subject of a complaint. This principle also applies to differences found within the same batch of an order. These tolerances should be regarded as intrinsic characteristics of the normal digital printing system, where the production process and the specificity of the materials used may result in slight variations in color and texture that do not compromise the quality, properties, and aesthetic appearance of the final product. Glamora emphasizes that it is not possible to guarantee an exact color match between designs printed on different materials, as the color and design outcome are influenced by the specific characteristics of the chosen material.
PRODUCT REPRESENTATION. Due to differences in color performance by internet navigation software and/or display schemes, it is not possible to guarantee the perfect representation of products on our website. The representation of colors and images on our online and offline promotional channels should be considered purely indicative and cannot be used as a definitive proof of the color or texture of the product since it is unable to accurately replicate the surface conditions, environment, and lighting in which the product will be applied by the customer.
MEASUREMENTS. In order prepare the design and for the wallcovering to be successful, it is first essential to measure the walls it is to be used on. Taking the measurements and providing them to Glamora correctly is the sole and exclusive responsibility of the Customer. If the event that measurements, data and information are incorrect, Glamora will not be held liable for defects or discrepancies in the product or for damages of any kind.
WARRANTY. Glamora declares that the products comply with Italian and EU sector standards, applicable to the reference product category. It declares that the products are made to fulfil the function of furnishing accessories and/or interior decoration. It confirms that the technical characteristics of the product are those contained in the reference technical data sheet. Without prejudice to the content of the point entitled “RECEIVING THE PRODUCT”, any claims relating to product defects must be sent to the registered office of Glamora Srl in Sassuolo (MO) – Via Berna within eight days of discovery and in any case before the product is used, under penalty of forfeiture. Using the material implies the implicit waiving of the warranty relating to the sale. In the event of discrepancies, the Customer must give Glamora Srl the opportunity to verify the actual existence of the defect and its extent, also by sending photographic images and/or samples of the disputed product, if requested by Glamora. Any defect and/or deterioration and/or alteration not attributable to Glamora is excluded from the warranty, including:
- Alterations in colour or differences in shades that fall within the normal tolerability of the product category.
- Defects deriving from use that is not to the highest standards of workmanship and/or deviates from the instructions provided by Glamora and/or from the use of unsuitable or poor quality adhesives.
- Alterations or deteriorations deriving from the use of cleaning products which are non-specific and/or corrosive and/or in some way different from those indicated in the instructions provided by Glamora.
- Consequences on the product from use that does not conform with that for which it was made.
- Alterations or deteriorations caused by external factors and events, even if accidental, also due to the wall and/or the environment it is being used on, such as humidity, mould, scratches, gaping, necklines, burns.
The application of Glamora wallcoverings to surfaces other than those specifically indicated in the manuals or in the company’s official installation videos (for example wood, laminate, metal, resin or similar materials) or for uses other than that for which the wallcovering was designed (for example installation on the floor, doors, panels, outdoors or in similar environments) does not comply with the manufacturer’s instructions. Therefore, in such cases, any warranty issued to the purchaser will be null and void and Glamora Srl will accept no contractual or extra-contractual liability for the same, nor shall it be answerable for any product defects and/or differences in performance detected as a result. In such cases, the product will be considered as having been sold at the risk and peril of the buyer and Glamora Srl will be under no obligation, nor will it be responsible for upholding any warranty.
Without prejudice to the above, and subject to you sharing the relative technical characteristics, Glamora Srl may provide suggestions regarding the treatment of your installation surfaces, but only as a form of mere courtesy and without accepting any liability, upon your request. In the event of you requesting suggestions and/or subsequently passing a purchase order, it will be considered that the parties are aware of the conditions stated above and that you have specifically acknowledged and accepted these.
PROMOTION OF GLAMORA PRODUCTS. The authority to promote Glamora products within e-commerce platforms is exclusively reserved for partner retailers who possess a complete sampling of the company’s promotional tools and is subject to specific constraints and require prior written authorization from Glamora. The disclosure of product prices within e-commerce areas is not permitted under any circumstances. This policy aims to ensure the integrity and quality of the information being disclosed, thereby protecting both partners and end consumers.
PURCHASING SAMPLES VIA E-COMMERCE ON GLAMORA.IT
The wallpaper samples provided represent a representative portion of the design and quality of our products.
Colours and shades: Please note that the colours and shades of the wallpaper samples may vary between the purchased sample and the actual production. The colour shades in the sample are to be regarded as approximate. This variability is normal due to different lighting conditions, monitor calibration and printing processes.
Use of samples: Wallpaper samples are intended for demonstration purposes only and should not be used to cover large areas or as final installation. They are intended to provide a general idea of the design and shade.
Right of withdrawal: Wallpaper samples cannot be returned unless they are defective or damaged upon delivery. Please contact us within 14 days of receipt if you have any problems with the samples.
Additional information: purchasing a sample does not commit the customer to placing an order. Please refer to our General Terms and Conditions of Sale for more detailed information on customer rights and obligations.
APPLICABLE LAW AND JURISDICTION. This agreement is governed by Italian law. Any dispute that may arise from its interpretation or implementation will be devolved to the Court of Modena.
COPYRIGHT. All images are subject by copyright and should not be reproduced without written consent from Glamora.
CONTRACTUAL TEXT. These GTC are prepared in order to facilitate good commercial practice and therefore with a spirit of transparency, accessibility and fairness in balancing the interests of the buyer and seller. They do not contain vexatious clauses and must be considered representative of the actual will of the parties. They are available in Italian and other languages. In the event of differences in interpretation between the versions, the Italian text will prevail.